Unfortunately the issues you encountered could not be resolved immediately, and for that we have apologised and given a discount. We do value all feedback from our Guests and work hard to address any issue reported. The inspector gave us an excellent report on all levels. The Clare Island Lighthouse accommodation is 6km from the Pier at the northern tip. Coincidentally we had our Quality Assurance Historic House inspection carried out on September 23 and Cliff Corner was one of the rooms viewed for the inspection. Clare Island lies off the south Mayo coast at the entrance to Clew Bay. We are not a 5 star hotel, we are an approved Failte Ireland Historic House. As Cliff Corner is an original part of the Lighthouse there is a stone floor and there are 2 woven wool mats at the side of the bed for stepping onto, plus guest slippers, plus a bath mat in the shower room. Ireland’s Blue Book lighthouse, with sweeping views of the Atlantic, for sale for 4.8m Clare Island Lighthouse, on Clew Bay, became a high-end guesthouse after its lamp was finally. At the time of your stay no such request was made. The two night package at the Lighthouse includes B&B and dinner with drinks, however should any guest request a light lunch we would of course oblige. Check in is at 2.20 approx and we always have homemade brack in the rooms. If you subtract the food, drink and taxi element we gave a 25% discount off the accommodation price. We discounted 15% off the total price which includes dinner, drinks, taxi etc as we offer a complete package. I do understand that people don’t like to complain face-to-face especially if they are having a nice time, however it is always very difficult to resolve an issue after the event. As soon as we were informed of the issue we attempted to rectify it, however it required a plumber to fix it and he could only come to the Lighthouse on Friday lunchtime. Of course we are very sorry and apologise once again for the issue with the shower in Cliff Corner during your stay.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |